Terms & Conditions

These terms apply to all contracts concluded between
wiemeer (hereinafter referred to as “Provider”, “we”, or “us”) and our customers (hereinafter “Customer” or “you”) exclusively using remote means of communication (e.g., via the Internet or by telephone) in our online shop.

§ 1 Scope & Definitions

1. We hereby object to the inclusion of any terms and conditions of the customer, unless otherwise expressly agreed.

2. A “customer” is a consumer to the extent that the purpose of delivery or service cannot be attributed to their commercial or independent professional activity. Conversely, an “entrepreneur” is any natural or legal person, or legal partnership, acting in the exercise of their commercial or independent professional activity when concluding the contract.

§ 2 Conclusion of Contract

1. You may select products from our online shop and add them to a shopping cart by clicking the “Add to cart” button. By clicking “Submit Order”, you make a binding offer to purchase the items in your cart.

2. Before submitting the order, you can review and correct any input errors. Clicking the "Order" button completes the order process, which constitutes your binding offer.

3. You will receive an order receipt by email, listing your order. This automatic acknowledgement merely records that we received your order and does not yet constitute acceptance. The contract is only concluded when we send you a formal order confirmation by email—no later than five days after order submission. If we do not accept your offer within that period, your offer will be deemed rejected, and you will no longer be bound by it.

4. The acceptance period begins the day after your order is sent and ends at the end of the fifth day.

5. When submitting an offer via our online order form, we store the contract text (your order, these terms and conditions, and our order confirmation). We will also send it to you in text form (e.g. email, fax, or letter).

6. Order processing and communication usually occurs via email. You must ensure your email address is correct and that spam filters do not block our messages.

7. The subject of delivery or service is the items you ordered. Unless otherwise stated, descriptions and prices refer only to the items offered—not any accessories shown in the images.

8. If we are unable to deliver a product despite reasonable efforts due to non-performance by our supplier, we may withdraw from the contract, provided a congruent coverage transaction existed and we are not at fault. You will be informed immediately if the product is unavailable. We will refund any payments promptly.

9. The contract language is German.

10. Order processing and contact typically occur via email. You must ensure receipt is functional, including SPAM filters.

11. If the offer mentions delivery time, it has priority. Otherwise, delivery normally takes 2–3 weeks from confirmation and receipt of payment. If the final day is a weekend or public holiday, delivery will occur the next business day.

§ 3 Retention of Title

The goods remain our property until all claims from the contract are fulfilled. If you are an entrepreneur, this applies until all claims from the ongoing business relationship are satisfied.

§ 4 Pricing & Shipping Costs

1. Prices include applicable VAT but exclude shipping costs.

2. Shipping costs will be clearly specified before contract conclusion and are to be borne by the customer, unless free delivery is stated.

§ 5 Payment

1. Payment must be made using the methods specified in the offer.

2. The purchase price becomes due immediately upon contract conclusion and must be paid within 7 calendar days, unless stated otherwise.

3. You must ensure sufficient funds. If a payment is returned due to insufficient funds, you shall reimburse us for any resulting damages.

4. If you default, we reserve the right to charge default interest in addition to other claims.

5. You may offset only if your counterclaim is recognized by us or legally established, or arises from the same contractual relationship.

6. Payments made via PayPal are processed under PayPal’s user agreement and privacy policy.

§ 6 Transfer of Risk

1. For consumers, risk transfers upon delivery of the goods into your possession.

2. For entrepreneurs, risk transfers upon leaving our warehouse. In case of shipment, risk transfers once items are handed to the carrier.

3. If you fail to accept delivery or delay cooperation, we may claim compensation for damage including increased storage and transport costs.

§ 7 Defects & Warranty

1. For used goods, claims expire after one year from delivery. For entrepreneurs, this period applies to new goods.

2. We are liable for defects in accordance with statutory regulations, especially §§ 434 ff. BGB (German Civil Code), including liability for harm to life, body or health.

3. Entrepreneurs must inspect goods and report defects immediately (§§ 377, 381 HGB).

4. Any explicit guarantees regarding quality or durability must be contractually provided. Manufacturers’ warranties remain unaffected.

5. Complaints and warranty claims can be submitted to the address stated in the provider information.

§ 8 Liability

1. We exclude liability for damages except in cases of injury to life, body, health, breach of fundamental contractual obligations (cardinal obligations), or willful/malicious intent or gross negligence.

2. Claims are limited to foreseeable typical contractual losses unless involving injury to life, body, or health.

3. These limitations also apply to our legal representatives and vicarious agents.

§ 9 Right of Withdrawal

1. Consumers have a 14-day withdrawal right. If exercised, deliver defect-free goods within 14 days and we will refund the purchase price plus shipping costs. A new order must be placed for replacement items.

2. The period begins when the consumer or a third party (other than the carrier) takes possession.

§ 10 Contract Text

We do not store the contract text in a retrievable format after ordering. You may print these terms and your order before submission. You will receive an order confirmation as required by law.

§ 11 Alternative Dispute Resolution

The EU Commission has established an online dispute resolution (ODR) platform: http://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in consumer arbitration proceedings.

§ 12 Data Processing

1. We collect customer data to fulfill the contract, in compliance with the German Federal Data Protection Act. Without consent, we process only data necessary for contract execution, telemedia provision, invoicing, etc.

2. Without consent, we do not use your data for marketing, market research, or opinion polling.

§ 13 Final Provisions

1. German law applies, excluding UN sales law. For consumers, this choice only applies if it does not remove mandatory protection granted by their home country.

2. If you are a merchant, public law entity, or have no place of general jurisdiction in Germany, the exclusive place of jurisdiction is the provider’s registered office.

3. The contract remains valid even if specific clauses are invalid; they will be replaced by applicable legal provisions. If this causes undue hardship, the contract remains invalid in its entirety.

4. The content of our website is largely protected by copyright or related rights. Copying, downloading, distributing, disseminating, or storing the content (beyond browser caching) is prohibited without permission—except when expressly permitted to download for personal use. Further use requires permission from the rights holder.