We only produce for YOU , so our delivery time is 2-3 weeks. Good things take time, so a lot of love is sewn in.
... the next surf trip/birthday is coming up earlier? We will definitely find a solution for surf poncho & gift emergencies. Just write to us and let us know your dilemma.
We will send you your order within Europe! As soon as your package is on its way to you, you will receive a shipping confirmation from us by email. We will ship your surf poncho in a second-hand box! As a result, no unnecessary packaging materials are wasted and together we can pay a little more attention to the environment.
The shipping costs in Germany and Austria are a flat rate of € 5. In the rest of Europe, a flat rate of € 8. From a purchase value of € 125, we offer you free shipping within the EU.
You are welcome to pay for your order via Paypal or bank transfer. We will manufacture and ship your item as soon as the money has been received in our account. For the payment method bank transfer, please send us an email with your order so that we can provide you with the relevant account details.
In principle, you can of course also exchange or return the item you have ordered (within 14 days within the framework of the statutory right of withdrawal). In this case, the buyer bears the return costs of the goods ((according to the latest consumer rights directive of 06/13/2014). We deliberately do not offer free shipping/return shipping - this means that products are selected more carefully and carefully. If you have any questions or doubts, we kindly ask you to contact us again to avoid unnecessary returns.It's not only better for us as a small business, but also for the environment.
Please send us an email to email@example.com why you would like to exchange/return the item! Don't forget to leave your first and last name, order number and address.
Please send returns to the following address:
Observatory Street 21
6020 Innsbruck / Tyrol
So that we can transfer the money to you as quickly as possible and the process runs smoothly, we also ask you to give us your bank details by email or on a note in the package. After receiving your package, we will refund your money within 3-4 days.